Frequently Asked Questions

All damage or shortages must be noted on the bill of lading at the time of delivery, BEFORE the driver leaves. Before accepting any shipment, you must inspect it carefully, including removing the packaging when necessary to look for concealed damage. Only after the driver has noted the discrepancy on the delivery bill should you notify Iron Mountain of the products needing replacement. Please make sure and take several photographs of the damaged items.

When you receive goods, it is your responsibility to check the contents of all boxes and to make a note of any damage or missing items on the carrier's receipt.

As long as the receipt notes damage or missing items before the driver leaves simply notify us immediately and in this scenario we will send replacement items free of charge (including shipping costs). Save the noted receipt as we will require a copy for claims processing.

If the receipt was signed without reporting any damage you have a maximum of 5 business days to notify us from the date of delivery. After 5 days there is no recourse against the carrier and items will have to be reordered at the original costs plus additional freight charges.

All freight is estimated at the time of quotation. Actual freight charges will be billed at the time of shipment.